These Terms of Service, together with the privacy policy (“Privacy Policy”) and the rules, policies, terms and conditions set forth in, referred to and/or linked herein, all of which are incorporated herein by reference, are, collectively, the “Terms”.

Payments for Services & Refunds

Our Terms and Conditions are provided as a guide of what is expected of our clients. Prosperous Hands Cleaning only accepts credit/debit cards as form of payment. Credit card information is taken at time of booking. However, we DO NOT charge the card at that time. A hold will be placed on your accounting (for authorization) one (1) day before the service in the amount of your total balance. THIS HOLD IS NOT A CHARGE. Your card will be charged after the service has been completed. Unless otherwise noted, payment information must be collected from all customers and authorized prior to job starting. If your service is cancelled within 24 hours of your scheduled cleaning time for any reason, this hold will be released within 2-5 days.

All Clients – We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.

In the event a payment arrangement was made and an invoice was sent, we may charge a late fee for any amounts which are not paid when due. The late fee will be $50 for each incident. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.

Skipped Cleanings & Cancellations

As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot ensures that you receive a discounted rate. Any gaps in regular service may increase your rate if additional time is needed in order to bring your home back to maintenance level. A cancellation fee will also apply if you do not cancel at least 24 hours in advance or the night before.

If you need to cancel or reschedule your cleaning service, please give us at least 24 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning. A fee of $50.00 will be applied to all accounts that are not canceled/rescheduled at least 24 hours before your scheduled cleaning day.

Customers have up until 24 hours before their service appointment to make any schedule changes or cancellations. Cancellations made after this time will be charged a cancellation fee of $50.

Maximum Hours

We typically charge a flat rate to perform cleaning services based on the average amount of time to complete the cleaning of your size home. We reserve the right to update your service to the correct service should you choose the incorrect service for your needs. Should you decline updating of your booking to the correct service, we cannot and will not guarantee our work.

With our flat-rate pricing model, we have a maximum number of hours that can be worked for each type of job. Exceeding that time, we charge a rate of $100/hr. We do this to account for jobs that require more intensive work or time due to size and/or severity. However, it’s rare that we ever go over, and we will always let customers know in advance of completion if we think we’ll go over the maximum hours allotted for their job.

If we miss something included in your cleaning, we will come back to correct it for no extra charge. This guarantee is for 24 hours – you must notify us within 24 hours and allow us back into the location to correct the area of the original cleaning. In addition to that, in the case we arrive to your home and determine you require additional services not booked, such as a deep clean, we will communicate the required changes and costs upfront. If you do not agree to the additional charges, we may or may not perform your booked services, upon our discretion. If we arrive to the home and determine there is excessive dust/dirt/grime/grease, we will add a heavy duty cleaning fee of $90 to your booking.

1-2 Hour Arrival Window

We always do our best to show up on time, however we ask that customers please allow us a 1–2-hour window to account for traffic, parking, and other surprises along the way.

Safety Policies

Reaching High Areas – We cannot guarantee we can reach the high areas higher than 6′ ft. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.

Moving Large Appliances – We’re happy to clean around or underneath your large appliances, However, due to liability reasons our cleaners are not able to move them. If you’d like us to do this, we kindly ask that you please move large appliances for us.

Interior Window Cleaning – Window/s should be accessible via 2-3 step ladder. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.

Screen Cleaning – Due to liability reasons our teams are not able to detach and/or install window screens.

Move Out Cleaning

For Move Out cleaning service, we kindly ask that all furniture and personal belongings be removed from the space before we start working. We also ask that customers do not schedule any moving during the time of their cleaning. This is to ensure that we can do the best job possible.

Also, if customers would like us to clean around or under any large appliances, we ask that they move them for us. Due to liability reasons, our maids are not able to move these types of items.


Should you decide that you would like us to clean items within curio cabinets or items of monetary/ sentimental value, the following release of liability shall be in effect:

Client hereby releases us from all liability arising out of cleaning valuable items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if we may have caused the need for repair or replacement.

Service Limitations

Anything listed under the “Services” tab on our website as things we do not do, is a service limitation. Please make sure you are aware of all of those items.

It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. We also provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.

Entry to Homes

We have three different options to choose from so that your cleaners have entry into homes. If we cannot gain entry to the home for any reason, you will be contacted. If we cannot reach you, a cancellation fee of $50 will be applied.

1). Client may opt to not give a key to the company and be home on their day of cleaning. Because we cannot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee of $35 will be charged.

2). Client may provide the company with a key. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are crossed referenced in case of loss.

3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases us from all liability that arises from damage made before or after the cleaners leave the premises. Our cleaners will leave the key/ door in the same place/ condition tha5 it was left in before their arrival. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.

It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued. You can enter access codes or information in notes section when booking.

Price Increases

If cleaners need to adjust the pricing when they arrive, we reserve the right to adjust client rates at any time. You will be notified prior to any price increases.

Employee Solicitation

When entering into an agreement for services with us, you agree not to solicit for hire any staff member introduced to you by us for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $2,500 payable to the company name listed on our website immediately upon employing our staff for any services to your home/ business. Your maid(s) will also be immediately terminated.

Digital Media

Occasionally we like to take before and after pictures of your home. Pictures will be for our reference & marketing purposes only. Images will be focused on the room, the cleaning performed by us or right before our services started in your home, and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. At no point will any image include images of any person living in the home. Images taken will however be used for marketing purposes. We do respect your right to privacy.


We may send you confirmation and other marketing emails to the email you provided regarding your project and other home services offers.

Text Messages and Phone Calls

You agree and authorize us, to deliver marketing calls or texts using automated technology to the number you provided regarding your project and other home services offers.